We aim to ensure your satisfaction with every purchase. If you are not satisfied with your order, you may be eligible to return it under the conditions outlined below.
Conditions for Returns
You may return products purchased from our website if:
- The product is damaged during shipping.
- The product is defective or faulty upon receipt.
- The product delivered is incorrect or the packaging is incomplete.
To initiate a return, you must notify us within 72 hours from the delivery date by contacting our customer service team. Returns must be in their original condition, unused, and with all original packaging and tags intact.
Return Process
- Contact Us: Reach out to our customer service team within 72 hours of delivery to report any issues and request a return.
- Return Authorization: We will provide instructions for returning the product. Unauthorized returns may not be accepted.
- Shipping: Customers are responsible for arranging return shipping through a courier service, as we do not offer reverse pickup due to logistical constraints. The risk of loss or damage during return shipping remains with the customer until the product is received by us.
- Inspection: Once we receive the returned product, we will inspect it to verify the reported issue (damage, defect, or incorrect delivery).
- Resolution: If the return is approved, we will offer a replacement or a refund, as outlined below.
Replacement Policy
We offer a 14-day replacement guarantee for defective or damaged products, subject to the following conditions:
- The defect or damage must be reported within 72 hours of delivery.
- The issue must result from manufacturing defects or damage during shipping, not from normal wear and tear or customer negligence.
- If the requested product is out of stock, we reserve the right to provide an alternative product of equal or greater value.
Replacements will be shipped at no additional cost to you. If you fail to notify us within 72 hours, we reserve the right to accept or reject the replacement request.
Refund Policy
Refunds are available for eligible returns under the following conditions:
- If you cancel your order before it is shipped, a restocking fee may apply:
- 25% of the order value for international products.
- 10% of the order value for other products.
- Refunds for approved returns will be processed within 10 working days after we receive and inspect the returned product, minus any applicable restocking fees.
- Refunds will be issued to the original payment method.
Non-Returnable Items
The following items are not eligible for return or refund:
- Digital content (e.g., e-books, digital downloads).
- Products that have been used, altered, or damaged due to customer negligence.
- Products returned after the 72-hour notification period or outside the 14-day replacement window.
Contact Us
For any questions or to initiate a return, please contact our customer service team at kfikolkata@gmail.com. We are here to assist you with a smooth return process.
